Privacy Policy

Last Updated: October, 16, 2025

This Privacy Policy for Pookie.com.co explains how we collect, use, and protect your personal information. By using our website, services, or signing up for our communications, you agree to the practices described in this policy.

We recommend reviewing this Privacy Policy periodically, as we may update it from time to time.

1. Information We Collect

We may collect the following personal information when you interact with our website or services:

-Name, email address, and postal address when you create an account or save your information with us online.
- Information provided through participation in contests, promotions, or surveys.
- Your phone number if you opt in to receive SMS marketing messages.
- Information about your shopping preferences, product interests, and purchase history.

2. How We Use Your Information

We may use your information in the following ways:
- To send you updates about our products, services, contests, promotions, and events through email, SMS, or postal mail.
- To personalize your shopping experience and provide relevant product recommendations.
- To process and fulfill orders, including order confirmations, shipping updates, and customer service support.
- To conduct market research and improve our website, products, and services.
- To contact you for feedback or surveys based on your selected preferences.

3. How to Manage Your Communication Preferences

We respect your choices. If you prefer not to receive promotional messages from us, you can:

- Email us at feedback@pookie.com.co & pookie@pookie.com.co or your preferred contact email]

- Include your full name and mailing address used when registering or making a purchase.

Once we receive your request, we will add your information to our “Do Not Contact” list.

-Email requests may take up to 10 business days to process.
- Postal mail requests may take up to 4 weeks to process.

During this time, you may still receive communications related to previous interactions or orders.

4. SMS Marketing Privacy Policy

We value your privacy and are committed to protecting your personal information. When you opt in to receive SMS messages, we may collect:

- Your phone number (to send messages)
- Your name (if provided) to personalize messages
-Information about your interaction with our messages (e.g., link clicks)

We do not sell, rent, or share your phone number with third parties for marketing purposes.
By opting in, you agree to receive SMS messages about:

Exclusive promotions & discounts
New arrivals & product updates
Order confirmations & shipping updates
Special event invitations

Message frequency may vary. Standard message and data rates may apply based on your carrier plan.

You can opt out anytime by:

- Replying **STOP** to any message, or
- Contacting us at feedback@pookie

Even if you opt out of marketing SMS, you may still receive messages related to order or account information.
We use reasonable security measures to protect your data. While no system is 100% secure, we are committed to maintaining appropriate safeguards.

5. Sharing of Information

We may share your information with trusted third-party service providers who help us operate our website, conduct business, or provide services on our behalf (e.g., shipping, payment processing, email and SMS platforms). These partners are required to keep your information secure and use it only for authorized purposes.

We may also disclose your information if required by law or to protect our legal rights.

6. Your Data Rights (For Applicable Regions)

Depending on your location, you may have the right to:

- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Request a copy of the information we hold about you.

To exercise these rights, contact us at
pookie@pookie.com

7. Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our practices. If there are significant updates, we will post them on this page with a revised “Last Updated” date. Please check our website periodically for the latest version.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content, privacy practices, or policies of those websites. We encourage you to review their privacy statements before sharing any personal information.

Note: By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.