Pookie's Refund, Return & Exchange Policy

At Pookie, every piece is made with love and we want you to feel just as good wearing it. While we do not offer refunds, we’re happy to provide exchanges or credit notes if your item meets our eligibility criteria.

Exchanges & Credit Notes

We offer exchanges for:

Size swaps (subject to availability)

Faulty or incorrect items

If your requested size is unavailable, we’ll issue a credit note valid for future purchases.

 

How to Request an Exchange

To be eligible:

Email us at rant@pookie.com within 2 days of receiving your order.

Include your order number, item name, and a brief description of the issue or size swap request.

Items must be unworn, unwashed, and in original packaging with tags intact.

Our team will respond within 1–2 business days to guide you through the next steps.

What’s Not Eligible

We do not accept exchanges or offer credit notes for:

Items returned without prior email approval

Requests made after the 2-day window

Worn, washed, or damaged items

Sale or discounted items

 

Shipping Back Your Item

Once approved, you’ll be responsible for return shipping costs. We recommend using a trackable service, as we cannot guarantee receipt of your item without tracking.

Credit Notes

If eligible for a credit note:

You’ll receive a unique code via email

Valid for 6 months from the date of issue

Can be used on any future purchase at pookie.com.co

If you ever feel unsure, just drop us a line at rant@pookie.com, we’re here to help, gently and promptly.